Frequently Asked Questions
Everything you need to know about shopping with ALDO UK.
What are your delivery options and timeframes within the UK?
We offer Standard Delivery which typically takes 3-5 working days, and Next Day Delivery for orders placed before 2pm Monday to Thursday. Free standard delivery is available on orders over a certain threshold, as specified at checkout.
How do I return an item and what is your return policy?
You can return unworn items in their original packaging within 28 days of purchase. Returns can be made via our online portal using a courier drop-off point or at any standalone ALDO store in the UK.
Do you offer a warranty on footwear and handbags?
Yes, ALDO products are covered against manufacturing defects for 6 months from the date of purchase. Please retain your proof of purchase to facilitate any quality-related claims.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and buy-now-pay-later options like Klarna and Clearpay for flexible budgeting.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking link. You can also track your parcel directly through the 'Order Status' section on our website using your order number and email address.
How do I find my correct size?
We provide a comprehensive size guide on every product page to help you convert between EU, US, and UK sizing. If you are between sizes, we generally recommend sizing up for closed-toe shoes and boots.